I appreciated the warmth of the staff who made check-in a breeze despite the chilly weather outside. It felt comforting to find my room clean and ready upon arrival.

Could be better – read on

The location is convenient, but the cleanliness leaves much to be desired. I encountered dusty filters that caused serious breathing issues and an overall lack of upkeep in the room. Staff is friendly, which is a plus, but improvements are desperately needed for a comfortable stay.

Welcoming and professional front desk staff.

The room smelled horrible, with dirty stains on bedding and hair in the bathroom. I had to buy air freshener just to tolerate being there. Finding bugs on the bed was the final straw. I couldn't even sleep comfortably.

Target audience distressed travelers

The staff were friendly which helped ease the pain of the room issues. The front desk guy even went out of his way to try and find us another room when we reported trouble with the toilet, a small but nice effort.

It wasn’t exactly bargain-friendly, but we made do with what we got.

We stayed for 5 nights and really enjoyed our time at the hotel. The staff was incredibly friendly and accommodating, which made it easy for our family of four to settle in comfortably. We even visited the Air Zoo Aerospace and Science Museum, and my kids loved the flight simulators!

In my wife's opinion, the breakfast options could be improved for families with children.

Just an appropriate option for a quick trip in Kalamazoo with best value for money ratio. The toilet didn't have enough pressure to flush everything properly, which was really annoying. Make sure to check the bathroom fixtures before settling in.

Staff friendly and helpful. Rooms tended to have a strong cigarette smell. Clean and spacious with decent amenities like a microwave.

great amenities but poor reservation management

The room was clean, with a comfortable layout ideal for our needs. The staff initially reassured us about our reservation, which was a relief. I appreciated the hotel's quiet atmosphere that allowed for a restful stay, with convenient amenities like a mini fridge and microwave enhancing our experience.

However, we encountered significant issues when we returned to find our reserved rooms were rented out to someone else.

I appreciated the clean and comfortable room with convenient amenities, including a mini fridge and microwave. The hotel’s quiet location allowed for a restful experience, and its pet-friendly policy was a delightful bonus during our stay.

More seating in common areas would be helpful.

The staff was friendly and accommodating, but the

room cleanliness left much to be desired. While the front desk was helpful when checking in, I encountered dirty linens and a slightly odorous room that made my stay less enjoyable.